Customer & Financial Accountability
In order to buy into Regional San’s wastewater conveyance and treatment system, builders, developers, and industries pay impact fees to connect. The amount of fees required depends on a number of factors, including location of parcel, use of parcel, and characteristics of wastewater being discharged. In addition, there are various programs or options available that can affect when and how payments are made for fees. See the Regional San Consolidated Ordinance for detailed information.
Service levels are high-level measures that reflect how well Regional San is meeting its mission from the perspective of its customers. In other words, service levels measure what our customers get from Regional San for the money they pay.
Check out each of the service levels below to get complete descriptions of what each one measures and how we have been performing in recent years (just click on the graphs for enlarged views).
This section provides an extensive collection of financial resources, including budget books, audited financial statements, long-term financial plans, and financing authority reports.
This section includes information about Regional San’s consolidated ordinance, our master interagency agreement, and other sewer jurisdictions’ ordinances.
Regional San’s current 10-year Strategic Plan provides a guiding organizational blueprint for the years 2016–2026.
The plan confirms Regional San’s Vision and Mission as a public utility dedicated to high-quality service and environmental and financial sustainability, incorporating sustainability principles and effective resource management to minimize Regional San’s environmental impact.
The plan also outlines the specific goals, objectives, and work plans Regional San will pursue to move the organization to where it needs to be in 2026.
It is Regional San’s goal to provide the public with timely access to its public records. Learn more about our public records and how to request them:
What is a Public Record?
The California Government Code defines public records as, “…any writing containing information relating to the conduct of the public’s business prepared, owned, used or retained by any state or local agency regardless of physical form or characteristic.” For example, public records can include, but are not limited to, papers, books, maps, charts, photographs, audiotapes, videotapes, and information stored on a computer.
How is public access to Regional San’s records ensured?
The California Public Records Act (PRA) (GOVT. CODE §§ 6250 – 6276.48) is designed to give the public access to information in possession of public agencies. Section 6250 articulates a policy of broad disclosure and provides that “access to information concerning the conduct of the people’s business is a fundamental and necessary right of every person in this state.” To implement that right, Section 6253 provides that “every person has a right to inspect any public record,” subject only to the express limitations contained elsewhere in the PRA. With the passage of Proposition 59 in 2005, this statutory right is now an express constitutional right.
Which Enterprise Systems Are Covered by SB 272
Governor Brown approved SB 272 in October 2015, adding section 6270.5 to the California Public Records Act (the “Act,” Government Code Sections 6250-6276.48). Section 6270.5 defines an enterprise system as a software application or computer system that collects, stores, exchanges, and analyzes information that the agency uses that is (1) a multi-departmental system or system that contains information collected about the public and (2) a system of record.