Customer & Financial Accountability

Customer & Financial Accountability

Ensuring efficient and cost-effective performance


Impact Fees

In order to buy into Regional San’s wastewater conveyance and treatment system, builders, developers, and industries pay impact fees to connect. The amount of fees required depends on a number of factors, including location of parcel, use of parcel, and characteristics of  wastewater being discharged. In addition, there are various programs or options available that can affect when and how payments are made for fees. See the Regional San Consolidated Ordinance for detailed information.


Service Levels

Service levels are high-level measures that reflect how well Regional San is meeting its mission from the perspective of its customers. In other words, service levels measure what our customers get from Regional San for the money they pay.

Check out each of the service levels below to get complete descriptions of what each one measures and how we have been performing in recent years (just click on the graphs for enlarged views).


State of the District Reports

Each year, Regional San develops a comprehensive report of key highlights of our accomplishments for the prior year, along with challenges and objectives for the future. Check out our latest State of the District Report to learn about the important goals we’re busy working toward!

2022 State of the District Report  

2021 State of the District Report

2020 State of the District Report

2019 State of the District Report

2018 State of the District Report

2017 State of the District Report

2016 State of the District Report

2015 State of the District Report

2014 State of the District Report

2013 State of the District Report


Ordinances and Agreements

This section includes information about Regional San’s consolidated ordinance, our master interagency agreement, and other sewer jurisdictions’ ordinances.


Regional San’s Strategic Plan

A Blueprint for Responding to Future Challenges and Opportunities

Regional San’s current 10-year Strategic Plan provides a guiding organizational blueprint for the years 2016–2026.

The plan confirms Regional San’s Vision and Mission as a public utility dedicated to high-quality service and environmental and financial sustainability, incorporating sustainability principles and effective resource management to minimize Regional San’s environmental impact.

The plan also outlines the specific goals, objectives, and work plans Regional San will pursue to move the organization to where it needs to be in 2026.


Submitting Public Records Act Requests

It is Regional San’s goal to provide the public with timely access to its public records. Learn more about our public records and how to request them:

What is a Public Record?

The California Government Code defines public records as, “…any writing containing information relating to the conduct of the public’s business prepared, owned, used or retained by any state or local agency regardless of physical form or characteristic.” For example, public records can include, but are not limited to, papers, books, maps, charts, photographs, audiotapes, videotapes, and information stored on a computer.

How is public access to Regional San’s records ensured?

The California Public Records Act (PRA) (GOVT. CODE §§ 6250 – 6276.48) is designed to give the public access to information in possession of public agencies. Section 6250 articulates a policy of broad disclosure and provides that “access to information concerning the conduct of the people’s business is a fundamental and necessary right of every person in this state.” To implement that right, Section 6253 provides that “every person has a right to inspect any public record,” subject only to the express limitations contained elsewhere in the PRA. With the passage of Proposition 59 in 2005, this statutory right is now an express constitutional right.


SB 272 Catalog of Enterprise Systems

Which Enterprise Systems Are Covered by SB 272

Governor Brown approved SB 272 in October 2015, adding section 6270.5 to the California Public Records Act (the “Act,” Government Code Sections 6250-6276.48). Section 6270.5 defines an enterprise system as a software application or computer system that collects, stores, exchanges, and analyzes information that the agency uses that is (1) a multi-departmental system or system that contains information collected about the public and (2) a system of record.

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