Service Levels

Service Levels

Overview

Service levels are high-level measures that reflect how well Regional San is meeting its mission from the perspective of its customers. In other words, service levels measure what our customers get from Regional San for the money they pay. Check out each of the service levels to get complete descriptions of what each one measures (just click on the graphs for enlarged views).

Overview

Water Quality Violations

Definition

Violations occur when the quality of water discharged from the treatment plant to the Sacramento River does not meet regulatory requirements.

Target

No more than 5 water quality violations per year. Five water quality violations per year correspond with the requirements for the Silver Award issued by the National Association of Clean Water Agencies.

Overview

Major Sanitary Sewer Overflows

Definition

A major sanitary sewer overflow occurs when sewage overflows the wastewater conveyance system (interceptor pipelines) in an amount greater than 1,000 gallons and/or reaches creeks, rivers or other surface waters.

Target

No more than 1 major sanitary sewer overflow per year.

Purpose

This service level reflects proper capacity, operation and maintenance of major wastewater conveyance (interceptor pipeline) facilities.

Overview

Major Wastewater Treatment Plant Spills

Definition

A major wastewater treatment plant spill occurs when wastewater that is not fully treated leaves the treatment plant property, gets into a stream or river, endangers public health and/or creates a nuisance.

Target

As a major wastewater treatment plant spill represents catastrophic failure, a target of 0 has been set for this service level.

Purpose

Our performance with this service level reflects proper capacity, operation and maintenance of facilities at the wastewater treatment plant.

Overview

Interceptor Odor Events

Definition

An interceptor odor event occurs when odors released from the interceptor pipelines and pump stations are easily recognized by the average person and reported to Regional San staff.

Target

No more than 6 interceptor odor events per year.

Purpose

This service level reflects the effectiveness of our odor control equipment and practices in the interceptor pipeline system.

Overview

Wastewater Treatment Plant Odor Events

Definition

A wastewater treatment plant odor event occurs when odors released from the wastewater treatment plant site are easily recognized by the average person and reported to Regional San staff.

Target

No more than 8 wastewater treatment plant odor events per year.

Purpose

This service level reflects the effectiveness of our odor control equipment and practices at the wastewater treatment plant.

Overview

Biosolids Recycled

Definition

During the wastewater treatment process, organic matter is removed from the water, treated, disinfected and converted to a fertilizer product called biosolids. This service level reflects the amount of biosolids recycled as fertilizer.

Target

The current target for this service level is to recycle enough biosolids to fertilize between 3,000 and 3,650 acres.

Purpose

Our biosolids recycling efforts represent our commitment to environmental stewardship.

Overview

Water Recycled

Definition

This service level reflects the amount of tertiary-treated wastewater that is used for beneficial purposes, such as irrigation, instead of being discharged to the Sacramento River.

Target

The target for this service level is to recycle enough water to irrigate between 200 and 300 acres per year.

Purpose

This service level represents our commitment to environmental stewardship and enhancing the water supply through water recycling.

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