Service levels are high-level measures that reflect how well Regional San is meeting its mission from the perspective of its customers. In other words, service levels measure what our customers get from Regional San for the money they pay. Check out each of the service levels to get complete descriptions of what each one measures (just click on the graphs for enlarged views).
Violations occur when the quality of water discharged from the treatment plant to the Sacramento River does not meet regulatory requirements.
No more than 5 water quality violations per year. Five water quality violations per year correspond with the requirements for the Silver Award issued by the National Association of Clean Water Agencies.
A major sanitary sewer overflow occurs when sewage overflows the wastewater conveyance system (interceptor pipelines) in an amount greater than 1,000 gallons and/or reaches creeks, rivers or other surface waters.
No more than 1 major sanitary sewer overflow per year.
This service level reflects proper capacity, operation and maintenance of major wastewater conveyance (interceptor pipeline) facilities.
A major wastewater treatment plant spill occurs when wastewater that is not fully treated leaves the treatment plant property, gets into a stream or river, endangers public health and/or creates a nuisance.
As a major wastewater treatment plant spill represents catastrophic failure, a target of 0 has been set for this service level.
Our performance with this service level reflects proper capacity, operation and maintenance of facilities at the wastewater treatment plant.
During the wastewater treatment process, organic matter is removed from the water, treated, disinfected and converted to a fertilizer product called biosolids. This service level reflects the amount of biosolids recycled as fertilizer.
The current target for this service level is to recycle enough biosolids to fertilize between 1,450 and 1,825 acres. In July 2013, that target will increase, and Regional San will aim to recycle enough biosolids to fertilize between 3,000 and 3,650 acres.
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